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What you will want to know about our processes.
Frequently Asked Questions
shipping Policy?
Increased Production Times Due to the COVID-19 pandemic: All of our fulfillment vendors are experiencing an increase in production times. Not only do the extra deep-cleaning and sanitizing measures take time away from their printing process, but they are also experiencing an incredibly high volume of orders. Furthermore, if an employee gets infected, they must immediately quarantine which puts the fulfillment vendor in a tough position as they cannot just immediately fill or replace what that skilled employee did.
Current production times are 10 business days.
FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
| Order type | Production Time | Standard Shipping | 2 Day Shipping | Next Day Shipping |
| Paper or Canvas (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Acrylic or Metal (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Print & Frame Presentations | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Custom Canvas Art | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
^ We stock some popular sizes, produced much more quickly.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
HOW MUCH DOES THE SHIPPING COST?
The shipping price is calculated based on weight coefficient of each item.
FOR BOOKS and SIGNED PRINTS: Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Ground Shipping for these items is included in the price of the item.
WHEN WILL I RECEIVE MY ORDER?
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail. Holiday, especially Mother's Day and Christmas, impact shipping providers. Books normally arrive in 2-3 weeks, sometimes sooner. Signed prints are shipped to me for signing and then re-shpped to you, so add at least a week to a normal order.
CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
Returns/Exchanges/Refunds POLICY
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact fineartfromnature@nc.rr.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
ORDER cancelations
Unless your order has already gone into production you can cancel it. Please contact as soon as possible if you need to cancel your order. FineArtFromNature@nc.rr.com
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email FineArtFromNature@nc.rr.com
WHO TO CONTACT?
You can reach out at any time with our contact form or by email at fineartfromnature@nc.rr.com.
Please contact me with any questions on media types or custom sizes that you may need.
How can I keep up with your new work?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up in the form below!
Remember that we generally add new work each Wednesday!
You can also follow us on our social media pages as we are constantly posting about new work!
Fine Art From Nature is a Veteran Owned Small Business.
